Omnichannel Contact Centres

Customer experience is key

Mobiles4Business partnered with some of the UK's leading resellers and providers of omnichannel capabilities. Contact centres are designed as a single platform to support both agent and customer self-service interactions. 

Deliver outstanding customer service, increase employee engagement and productivity.

Features include:

Unified Desktop, Call Recording, CRM Integration, Advanced routing, Workforce scheduling, Real-time dashboards, Self-service IVR and Multimedia handling, monitoring and reporting.